Company IT Outsourcing｜Day-to-day support · On-site

Coverage

IT outsourcing scope

Scoped to headcount, PCs, and current systems — we do not push services you will not use.

Unlimitedremote / onsite support

Remote or onsite fixes for PCs and systems — no ticket caps.

UnlimitedPC install / reinstall

New PCs or old-to-new migration — no caps.

PC/MacPhone/tablet support

Setup and troubleshooting for PC/Mac, phones, and tablets.

Boss home support(office hours)

Office-hours on-site IT help at the boss’s home.

Network & security mgmt

Routers, firewalls, and security settings in one place.

Data backup plans

Backup setup and monitoring to cut data-loss risk.
(backup software required)

IP Phone/CCTVPrinters & peripherals

IP Phone, CCTV, printer and peripheral setup and troubleshooting.

Onboard / offboard accounts

New-hire accounts and leaver access removal.

Hardware & software procurement

Sourcing and buying PCs and related hardware/software.

HW/SW inventory

Regular hardware/software inventory so status is clear.

Extra

Extra charge services

These items are quoted separately as needed — not included in standard outsourcing scope.

After-hours support

Urgent IT follow-up outside office hours — billed separately.

Annual IT audit assist

Help prepare for and support annual IT-related audits.

Shop IT support

Day-to-day shop IT support and fault follow-up.

Mainland / overseas support

IT support for mainland or overseas offices and travel.

System upgrades

System upgrades, improvements, and capability projects.

How we work

How to start

1

Free consultation

Explain the current state and priorities.

First we learn headcount, PCs, and current systems — then find what most affects day-to-day operations.

2

Assessment & advice

Combine a plan for your environment.

Recommended scope, timeline, and fees are listed clearly — no upsell you will not use.

3

Implementation

Engineers handle deployment and go-live.

On-site or remote delivery per plan, minimising impact on colleagues’ work.

4

Ongoing support

Hong Kong local; Wan Chai / Tsuen Wan / Kwai Fong.

Day-to-day issues have dedicated follow-up; scheduled checks and reports keep IT stable over time.

FAQ

How is IT outsourcing different from hiring full-time IT?

Outsourcing lets you combine support scope to real needs — without hiring a full-time role from day one. Day-to-day issues have dedicated follow-up; larger projects can add on-site or day-rate engineers.

What’s roughly included?

Typically includes day-to-day PC and network support, Microsoft 365 management, scheduled checks and reports; on-site engineers and shop after-hours support can be added. Scope is tailored to your company.

How do I contact you when there’s a problem?

Someone owns your account: report issues by phone or email, we try remote first, then arrange an on-site engineer when needed.

We only have a few PCs — still suitable?

Yes. We mainly serve Hong Kong SMEs — start with basic support, then add on-site, shop support, or Microsoft 365 management as needed.

Company IT Outsourcingfor more stable day-to-day operations