OP-Smooth · IT outsourcing for Hong Kong SMEs — you focus on business; we handle IT.
Since 2004, OP-Smooth in Wan Chai has provided practical IT outsourcing and IT support for Hong Kong SMEs.
With PrimeCare one-stop IT outsourcing, SMEs get day-to-day remote and on-site support, device management, Microsoft 365, cybersecurity, backup, and IT planning — dedicated follow-up without building a full-time IT team in-house.
School IT Outsourcing (TSS) → Learn moreBuilt on the Cyber Four framework — Prevent · Detect · Protect · Respond: BlackShield blocks intrusion, BlackAudit monitors with audit trails, PrimeCloud provides offsite backup, and Blackpanda handles incident response (partner · quoted separately) — covering intrusion, leakage, recovery, and response.
Learn moreCloud services covering Microsoft 365 licensing & day-to-day management, M365 backup, tenant migration, Teams × Power BI, and Azure cloud migration — from workplace apps to cloud infrastructure, used safely and effectively.
Learn moreProcess-first: cross-system automation, internal systems, and web development to cut repetitive manual work — smoother operations and easier data integration.
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Day-to-day support, scheduled reports, and Microsoft 365 management.
Network behaviour monitoring, Spot anomalies early.
Anomaly monitoring and operation audit trails.
Offsite cloud backup — daily backups, restorable.
When something happens, specialists take over — IR-1 fixed feeresponse subscription.
Hong Kong local offices — convenient for on-site visits and meetings.
Wan Chai and Tsuen Wan presence covering Hong Kong Island and New Territories clients.
Over 20 people on our local technical team.
Dedicated follow-up — remote and on-site capacity so someone is available.
Serving Hong Kong SMEs since 2004.
Years of hands-on experience with the local IT environment and processes.
Shops & special hours: IT support available.
7 days a week, 10:00–22:00 —
see Company IT Outsourcing page.
Typically includes day-to-day PCs and network support, Microsoft 365 management, scheduled checks and reports; we can also arrange an on-site engineer. Scope is a tailored combination for your company’s needs.
Quoted by headcount, PC count, and support scope. Monthly plans are available, and we can also arrange engineers on a day-rate. After a free consultation, fees are clearly listed.
A dedicated owner for your company — report issues by phone or email, we try remote handling first, then arrange an engineer on-site when needed.
Suitable. We mainly serve Hong Kong SMEs — even if you only have a few PCs, you can start with basic support and add services later as needed.
Yes, we can. We currently provide some clients’ shops with IT support seven days a week, 10:00–22:00.
